Thank you for choosing T-VPN. This Refund Policy outlines the conditions under which a refund may be requested, emphasizing a global commitment to fair practices while limiting liability to situations within our control.

Troubleshooting

If you are not satisfied with our VPN service, please contact our support team at support@f Our team will make every reasonable effort to resolve any configuration issues affecting service quality. We aim to first troubleshoot any issues to ensure optimal service performance.

Terms of Refund

We provide refunds under specific conditions if you are not satisfied with the service, app performance, or if issues persist that cannot be resolved by our Support Team.

• 1-Month Plan**: Refunds may be requested within 14 days from the purchase date.
• 1-Year and 3-Year Plans**: Refunds may be requested within 30 days from the purchase date.

To request a refund, please contact our Support Team within the relevant refund period. Clearly explain the reason for your refund request; incomplete requests may not be considered. Once approved, refunds may take up to 14 days to process. If you do not receive the funds within this time, contact us at support@ for further assistance.

Please note

• Payments made with cryptocurrencies are **non-refundable** due to the nature of cryptocurrency transactions. Please verify payment details before proceeding, as we are not liable for lost transactions due to user error.
• Refunds will not be provided in cases of service disruptions caused by government actions, events outside our control, or issues attributable to third-party platforms.

Refunds are limited to one per customer. Subsequent purchases after a refund will not be eligible for further refund requests. Refunds for subscription renewals are not permitted once a refund has been processed. After a refund, access to premium features will be revoked; however, you may still use our free services.

In-App Purchases

For purchases made through iTunes/App Store or Google Play, refunds are subject to the policies of those platforms. For assistance, please contact the store's support team directly, as these platforms manage refunds independently. Canceling a subscription via iTunes/App Store or Google Play does not guarantee a refund; review the terms of the platform for specific instructions.

Subscription Cancellation

You may cancel your subscription at any time. For subscriptions with automatic renewal, you must cancel at least 24 hours before the next renewal through your personal account or by contacting support at support@
We request that all communication with our support team remains courteous. We reserve the right to refuse service or block access for users whose behavior is offensive or threatening, in line with anti-harassment standards.
This policy aims to balance transparency and user protection with the global laws and regulations relevant to consumer rights.